Support

Email [email protected]. Include the User ID from the app's Settings screen (tap it to copy) so we can find your purchase. We answer within two business days. We cannot see your recordings or transcripts — they never leave your iPhone — so please describe what you saw.

Common questions

Restore a purchase on a new device

Open the app → Settings → Restore purchases. Make sure you are signed in with the same Apple ID.

Cancel the subscription

iPhone Settings → your name → Subscriptions → Talktap → Cancel. You keep Pro until the period ends.

The transcript is empty or wrong

Transcription runs on your iPhone. Check that the recording's language matches what was spoken (open the recording → Details → Language, or change the default in Settings). Quiet, distant or overlapping speech transcribes worse than a phone on the table near the speaker.

A language is missing

The list shows what iOS can transcribe on your device. A language may need a one-time download (the arrow next to it); after that it works offline.

Summaries are not offered

Summaries use Apple Intelligence, which needs iPhone 15 Pro or newer on iOS 26 with Apple Intelligence turned on in Settings. Recording, transcripts, search and export work on every iPhone.

Recording stopped when a call came in

iOS pauses every recording during a phone call. Talktap resumes automatically when the call ends and marks the pause.

The app closed while recording

Whatever was captured is recovered the next time you open Talktap, as a recording titled "Recovered".

Delete my data

In the app: Settings → Delete all data. This removes every recording, transcript and summary on the device, the anonymous identifier, and your invite-programme record.

Microphone access was denied

iPhone Settings → Talktap → Microphone, then try again.